Orange is a French multinational telecommunications corporation. The company specialises in mobile, landline, internet and Internet Protocol television (IPTV) services since 2006.
In 2019, a contract was signed with Orange for a PhD on emotions detection in chatbot interactions. The PhD student is Nicolas Simonazzi under the supervision of Jean-Marc Salotti.
The objective is analyzing and identifying emotions during interactions with a chatbot. For the company, an important issue is indeed to be able to adapt the response of the chatbot on the website of the customer service. The study was further on focused on the use of smartphones and the identification of emotions based on accelerometers and move patterns. The associated grant was 10 kEuros per year during the 3-years period of the PhD.
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My research deals with human robot collaboration, and more specifically with the integration of human factors into the conception of a cobotic system.
See my webpage for the list of publications : https://sites.google.com/a/ensc.fr/jean-marc-salotti/
My publications This is list fo my publications
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